MoveRight™ Guarantee

Move With Peace of Mind

PacWest is committed to delivering first-class customer experiences. We want our customers to hire us with confidence and have peace of mind knowing we are more than a moving company. We're also your trusted moving partner.

The MoveRight™ Guarantee is our promise to deliver our services at the highest levels of quality. If we're unable to fulfill the terms of our commitment, we'll give you your money back. The details of our guarantee are below.

Moving crew lifting item up stairs with a dolly.
On time guarantee

On-Time Guarantee

We guarantee our movers and service partners will arrive before or within the arrival time on the day of your move window or we will pay you $50. The arrival time window is included in your personal service agreement.

Professionalism guarantee

Professionalism Guarantee

We guarantee our moving staff will conduct themselves professionally when they are in your home and throughout your appointment. If the conduct of our workers is deemed to be unsatisfactory, we'll pay you $50.

Trucks in good condition

Vehicle and Equipment Guarantee

We guarantee to provide moving trucks with enough cargo capacity to move your belongings in the fewest trips possible. We guarantee to provide moving equipment that is functional and capable of carrying out the services expediently. If the size and quality of our trucks and equipment are deemed to be unsatisfactory, we will pay you the lesser amount of 10% of the total amount due or $150.

The Claims Resolution Process

After filling out our claims form, our claims resolution team will contact you by email requesting the documentation we need to assess your claim.

This information is used to determine if we were unable to meet our service commitments as described in the terms of our guarantee and any payout amounts. 

Once all information about the claim has been collected, processing can take between 5-7 business days.